CR Process Engineer I

Job Locations CR-A-Alajuela
Posted Date 3 months ago(6/29/2020 12:52 PM)
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# of Openings

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We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country. 


It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it? 




It will really make us smile if you have…

    • Maintain and improve the capacity analysis model to anticipate and plan the site’s growth.
    • Maintain and improve the site layout to support the site’s growth, maximizing space productivity.
    • Maintain and improve the standard times and line balancing for the different site’s processes.
    • Map and document all site’s process to:
      • Comply with the quality system.
      • Identify opportunities to improve productivity (Quality, Cost and Delivery).
      • Implement standard work.
      • Eliminate wastes.
    • Maintain and improve a problem solving roadmap, using all engineering tools. Participate in problem solving teams as required.
    • Maintain and improve a process improvement roadmap, using all engineering tools. Participate in process improvement teams as required.
    • Create, implement, maintain and improve new processes to enhance customer experience.
    • Support the implementation of the company quality system with the applicable engineering tools.
    • Maintain and improve together with the site leadership the:
      • Key Performance Indicators for the different company layers.
      • Cadence for Key Performance Indicators review.
    • Take the assigned portable computer home every day, in order to maintain connectivity to SDC and ability to perform required tasks offsite if required.


  • Bachelors degree in Industrial Engineering or equivalent.
  • Language: Bilingual English / Spanish, English level minimum B2+ (80%).
  • Experience: 2 years of related experience working in a medical device industry. Experience in Call Centers is a plus.
  • Strong statistical and analytical skills with application to process improvement.
  • Experience in process improvement, problem solving, sampling plans, Six Sigma, lean tools, etc.
  • Excellent communication skills and ability/flexibility to work in a fast-paced environment at a technical level.
  • Positive and enthusiastic attitude.

Company Profile

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.


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