Manager Instructional Design Content & Learning Project Management

Job Locations US-TN-Nashville
Posted Date 2 months ago(7/28/2020 2:20 PM)
Job ID
# of Openings
Human Resources

Job Type



We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country. 


It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it? 


This role is responsible for instructional design of leadership programs and other program content to enhance the learning and development of team members at SmileDirectClub.   Must have a strong understanding of learning theory and also able to use sound judgement to make smart decisions in the absence of data to deliver an end to end learning solution.

Helping drive the project management strategy and building the future of training for SmileDirectClub team members. The Enterprise Learning & Development (L&D) Team, is seeking a Manager of Instructional Design & Learning Project Management who can drive the creation of learning program infrastructure and scalable virtual training solutions to enable a positive, empowered, self-driven team member experience.


The role will be a part of the Enterprise L&D Team and report to the Sr. Director. In this role, the team member will influence the learning and development strategy, drive project management of system and tool enhancements of the LMS to further enable and scale our training programs for team members and leaders within SDC/ADL. This will be accomplished through insights collection, field operations, global and various partners and prioritizing and transforming those insights into actionable improvements and recommendations on the future of learning programs. Those improvements may require heavy partnership with various teams and senior leaders to gain prioritization and resourcing.   Analyze and solve business problems with focus on understanding root causes and driving forward-looking sustainable processes. Design new metrics and reporting to support the future state of business processes and ensure sustainability and scalability



  • Create engaging learning activities and compelling course content that enhances retention and transfer as well as guiding others as a coach and trainer to help build out the capability of instructional design & learning programs in our business.
    • Must be able to work and design content in Articulate/Rise 360, Vyond, Canva, Vengage as well as other relevant training platforms
    • Familiarity with UltiPro LMS a plus
  • Work with subject matter experts and identify target audience’s training needs
  • Apply tested instructional design theories, practice and methods to state instructional end goals and create content that matches them
  • Defining learning requirements based on an intimate knowledge of the audience, learning theory and technology
  • Ability to visualize and design instructional graphics, the user interface and the finished product
  • Provide exercises and activities that enhance the learning process
  • Create supporting material/media (audio, video, simulations, role plays, games etc.)
  • Decide on the criteria used to judge learner’s performance and develop assessment instruments
  • Maintain project documentation and course folders (Needs analysis, Design Documents, Facilitator Guides etc.)
  • Develop Web based training modules and the ability to navigate curriculum builds UltiPro LMS
  • Facilitation of Virtual Instructor Led courses and programs as well as face to face
  • Prioritizing development and project work while balancing the requirements of customers and stakeholders


Skills & Qualifications:

  • Proven working experience in instructional design and adult learning theory and application principles
    • Visual design skills and ability to storyboard
    • Ability to write effective copy, instructional text, audio scripts/video scripts
  • Strong project management skills and proven experience in scoping and delivering end to end solutions
  • Ability to learn and help build out an LMS
  • Excellent knowledge of learning theories and instructional design models
  • Lesson and curriculum planning skills
  • Strong Project Management skills and experience
  • Degree in instructional design, educational technology, or equivalent experience
  • Proven working experience in developing impactful Web Based training
  • Excellent verbal & written communications skills

Benefits of Joining the Club

  • Medical, Dental and Vision Insurance
  • 401K with match
  • PTO
  • Aligner and Whitening Benefit
  • Collaborative work environment and positive culture

Company Profile

SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.


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