Sr SmileGuide - US-Tucson AZ

Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own.   

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how: 

Winning as a Team. Mentoring you forward works – because when you win, we all do.  

Balancing for stability. Your physical, mental and emotional well-being matter.  

Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.   

Let’s make smiles happen – starting with yours.  

The Sr. SmileGuide role is an elevated Customer-facing position. While maintaining all responsibilities of the current SmileGuide role, the Sr. SmileGuide will also be expected to work as an individual contributor without other Team Members on-site in their locations. They will oversee all operational aspects of their SmileShop, including inventory, wayfinding, and working with their Sr. Shop Manager on schedule adjustments as needed. 

• Plan and lead all aspects of Sales operations within your location, collaborating with your Sr. Shop Manager and Regional Sales Manager as needed for scheduling and staffing support
• Strategize revenue-driving opportunities in collaboration with Sr. Shop Managers and Regional Sales Managers, and other leaders to maximize profitability across locations 
• Act as representative on behalf of SmileDirectClub, forming genuine relationships with host location Team Members and alerting Leadership of potential conflicts or concerns that could impact partnerships 
• Be the face of SmileDirectClub to our Customers, explain our product, and guide our customers through timelines and expectations for multiple service offerings during appointments 
• Deliver “5-Star” experience for every customer across our standard Care and CarePlus service channels 
• Own all aspects of Operational excellence for your SmileShop location, inclusive of inventory, wayfinding activites, and other audits and initiatives as needed to support the 5-star experience 
• Ability to work as an individual contributor without other Team Members onsite consistently, representing the company in a shared space location 
• Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile 
• Use cutting edge technology to create a 3D scan of customer’s teeth for our Licensed Dental Professionals to review 
• Help our customers select the best payment plan for their budget 
• Navigate between Standard Care and CarePlus submission workflows as needed 
• Provide our customers with complimentary whitening and guide them through the “do’s and don’ts” 
• Work with your teammates to create a positive, high-energy atmosphere 
• Navigate complexities of working in more than one location weekly, as needed 
• Additional responsibilities as needed to set your SmileShop up for success 

• Sales and Customer Service experience, preferably in a retail sales setting 
• Have confidence when presenting our product and accurately addressing a customer’s questions and concerns 
• Excited and passionate about transforming smiles and making an impact 
• Fun and positive personality while being professional and eager to succeed 
• Self-motivated and independent, but also open to learning 
• Proven success and ability to quickly adapt to new systems and software 
• Open-minded and optimistic as we continue grow and innovate 
• Remain curious, and always look for ways to improve your shop operationally and the customer’s experience 
• Weekend and ability to travel up to 45 minutes away to locations required 
• Dental experience and background a plus 

How we make you SMILE...  

• Medical, Dental, Vision insurance including Domestic Partner coverage and company funded HSA  
• 3 weeks of Paid Time Off for Full-Time Hourly employees  
• Work life balance with non-traditional retail hours 
• Eligibility to participate in Monthly Performance Bonus, subject to individual and company performance.  
• Commitment to diversity, equity and inclusion initiatives, including one Flexible Holiday offered per year for team members to take time to celebrate key holidays  
• Tuition Reimbursement  
• Paid Parental Leave   
• Eligibility for our 401(k) or Roth Savings Plan and additional financial planning resources
• TMSPP (Team Member Stock Purchase Program)  
• Generous Aligner & Oral Care Discount and annual allowance for Friends & Family  
• SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services  
• Discounted Pet Insurance  
• Commuter Benefits  
• Collaborative work environment and positive culture including work/life balance initiatives  
• Opportunities to grow within a fast-paced, innovative company    

SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap.  

Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.  

• What is SmileDirectClub? Click Here
• How it works.  Click Here
• What are our customers saying? Click Here  
• What is our culture like? Click Here
• What is a SmileShop? Click Here
• Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.   
• Follow us on Instagram @smiledirectclubcareers  

SmileDirectClub is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. SmileDirectClub is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at accommodations@smiledirectclub.com. Internal Team Members may contact the Benefits team for reasonable accommodation requests. 

Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.