Retail Store Manager(Smile Shop Manager)-US-Glendale CA

Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own.   

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how: 

Winning as a Team. Mentoring you forward works – because when you win, we all do.  

Balancing for stability. Your physical, mental and emotional well-being matter.  

Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.   

Let’s make smiles happen – starting with yours.   

How you make our customers SMILE....

• Lead a team of hourly Team Members
• Plan for and lead all aspects of sales and operations; interviewing top talent, scheduling, training, setting expectations, coaching and assessing performance, monitoring for compliance, preparing reports, evaluating data, and achieving desired goals
• Deliver "5-Star" customer experience consistently as an individual contributor and through your team
• Use cutting edge technology to create a 3D scan of customer’s teeth for our Licensed Dental Professionals to review
• Ensure all company initiatives are communicated with your team and executed to SmileDirectClub expectations
• Coach your team to exceed customer experience and company sales goals
• Represent the company brand, mission, and culture
• Preserve visual and merchandising brand standards
• Conduct inventory to ensure adequate products on-hand to exceed customer expectations
• Be the face of SmileDirectClub, explain our product, and guide customers through timelines and expectations
• Engage and form a genuine connection with our customers to keep them excited about their journey to a more confident smile
• Help our customers select the best payment plan for their budget
• Provide our customers with complimentary whitening, and guide them through the “do’s and don’ts”
• Work with your team to create a positive, high-energy atmosphere
• Additional responsibilities as needed to set your SmileShop up for success

• Knowledge of SmileDirectClub’s products and customers
• High School Diploma, Bachelor’s Degree Preferred
• 3-5 years of managements experience. Retail experience preferred
• Self-motivated, entrepreneurial mindset, outstanding communication, solid problem-solving, and an exceptional understanding of superior customer experience
• A natural talent for motivating, building, developing and leading diverse teams committed to helping others grow and develop in their role
• Energize the team by encouraging team members to “stay curious” and setting and achieving company goals
• Remain curious, and always look for ways to improve your shop operationally and the customer’s experience
• Quick to assess and resolve conflicts, finding positive coaching opportunities in complex situations
• Ability to embrace and drive change in a fast pace, customer-driven environment
• Excellent time management, organization, and prioritizing skills
• Comfortable using and learning new technology; tablets, computers, software, etc.
• Must be able to work flexible days, including evenings, weekends, and some holidays

How we make you SMILE...  

• Medical, Dental, Vision insurance including Domestic Partner coverage and company funded HSA  
• Unlimited/Flexible Time Off for Full-Time salaried employees  
• Work life balance with non-traditional retail hours  
• Eligibility for RSU Equity Grant Package 
• Eligibility to participate in Monthly Performance Bonus, subject to individual and company performance.  
• Commitment to diversity, equity and inclusion initiatives, including one Flexible Holiday offered per year for team members to take time to celebrate key holidays  
• Tuition Reimbursement  
• Paid Parental Leave   
• Eligibility for our 401(k) or Roth Savings Plan and additional financial planning resources
• TMSPP (Team Member Stock Purchase Program)  
• Generous Aligner & Oral Care Discount and annual allowance for Friends & Family  
• SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services  
• Discounted Pet Insurance  
• Commuter Benefits  
• Collaborative work environment and positive culture including work/life balance initiatives  
• Opportunities to grow within a fast-paced, innovative company    

SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap.  

Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.  

• What is SmileDirectClub? Click Here
• How it works.  Click Here
• What are our customers saying? Click Here  
• What is our culture like? Click Here
• What is a SmileShop? Click Here
• Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.   
• Follow us on Instagram @smiledirectclubcareers  

SmileDirectClub is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. SmileDirectClub is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at accommodations@smiledirectclub.com. Internal Team Members may contact the Benefits team for reasonable accommodation requests. 

Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.