System Administrator - CR

Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own.   

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how: 

Winning as a Team. Mentoring you forward works – because when you win, we all do.  

Balancing for stability. Your physical, mental and emotional well-being matter.  

Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.   

Let’s make smiles happen – starting with yours.   

As a ServiceNow System Administrator II, you will be responsible for the administration, configuration, and development of the ServiceNow platform to support business processes and enhance overall IT service delivery. This role requires a combination of proficient technical skills in JavaScript, basic hands-on experience with the ServiceNow platform, and the ability to collaborate effectively with cross-functional teams.

• ServiceNow Administration: Perform day-to-day administration tasks, including user management, access control, and system maintenance. Monitor and manage system performance, troubleshoot issues, and implement solutions to ensure optimal platform functionality.
• Configuration and Customization: Configure and customize ServiceNow modules to meet business requirements. Develop and maintain ServiceNow workflows, forms, business rules, and UI policies.
• Scripting and Development: Write and maintain scripts in JavaScript to enhance ServiceNow functionality. Develop and maintain ServiceNow integrations with other systems using REST APIs, SOAP, and relevant technologies.
• Incident and Problem Resolution: Investigate and resolve incidents and problems related to ServiceNow functionality. Collaborate with Level 1 support and other teams to ensure timely incident resolution.
• Documentation: Create and maintain documentation for configurations, customizations, and troubleshooting procedures. Provide training and support to end-users and junior administrators.
• Collaboration: Work closely with business stakeholders to understand requirements and translate them into effective ServiceNow solutions. Collaborate with other IT teams to ensure alignment and integration with broader IT strategies.
• Automation and Orchestration: Design and implement automation solutions to streamline manual processes. Develop and maintain ServiceNow Orchestration workflows.

• Platform Upgrades: Participate in ServiceNow platform upgrades, ensuring a smooth transition and compatibility with existing configurations

• Education

  • Bachelor's degree in Computer Science, Information Technology, associate degree in web development of software development or a related field.

  Experience

  • ServiceNow Certified System Administrator (CSA) and additional certifications like Certified Implementation Specialist (CIS) are desirable.
  • Proficiency in JavaScript, XML, HTML, and other relevant technologies.
  • Basic understanding of IT Service Management (ITSM) processes.

How we make you SMILE...  

Costa Rica:  

• Medical & Dental insurance  
• 12 days of Paid Time Off accrued per year plus 1 Flexible Holiday to use yearly   
• 5 additional days PTO  
• TMSPP (Team Member Stock Purchase Program)  
• Commuter, transportation and car wash benefits   
• Life insurance coverage  
• SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services  
• Team Member Rewards and Recognition programs  
• Career Growth Opportunities: Promotion eligible after 6 months of proven success in role  
• Collaborative work environment and positive culture including work/life balance initiatives  
• Opportunities to grow within a fast-paced, innovative company    

SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap.  

Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.  

• What is SmileDirectClub? Click Here
• How it works.  Click Here
• What are our customers saying? Click Here  
• What is our culture like? Click Here
• Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.   
• Follow us on Instagram @smiledirectclubcareers  

SmileDirectClub is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. SmileDirectClub is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at accommodations@smiledirectclub.com. Internal Team Members may contact the Benefits team for reasonable accommodation requests. 

Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.