Sr. Product Manager (Salesforce)

Hi, we’re SmileDirectClub, and we’re big believers that everyone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own.   

We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how: 

Winning as a Team. Mentoring you forward works – because when you win, we all do.  

Balancing for stability. Your physical, mental and emotional well-being matter.  

Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.   

Let’s make smiles happen – starting with yours.   

We're searching for a Senior Product Manager is to help guide the process of enhancing or developing new features for the product. You will define the Product Roadmap and refine its Features by investigating customer and internal stakeholder requirements, understanding existing and potentially new value-added capabilities, and outlining the correct strategy for implementation. Key for this role is to communicate effectively with the business owners and engineering staff to triangulate market/business needs with technical realities. The Senior Product Manager will be directly responsible for driving the agile process by participating in daily scrums, writing and explaining requirements, and providing status updates to the VP and other senior leaders. This role must also interact productively with cross-functional departments as well as understand and communicate out any dependencies on those departments.

• Work with internal and external stakeholders to develop and maintain a product roadmap that correlates financial performance with product market performance.
  
• Analyzes and understands the needs of product stakeholders
  
• Work with cross functional teams to define and establish work plans/processes for supporting products from inception to launch while relying on experience and judgment to plan and accomplish goals on time.
  
• Ensure all teams involved buy in to the defined roles and responsibilities as well as understand cross-functional dependencies.
  
• Define the milestones and timelines for all teams to work toward and achieve.
  
• Define and document end-to-end process requirements (visual and narrative) in order to communicate to all teams involved in the process what will be required to support the product.
  
• Attain clear business value proposition understanding as well as pertinent ROI analyses.
  
• Create user stories and functional requirements
  
• Consistently manage and groom the Jira backlog to ensure work is ready for development team
  
• Develop and deliver industry presentations to executive-level and investment-oriented stakeholders
  
• Provides leadership to resolve product, quality or customer satisfaction problems.
  
• Facilitate the creation and on-going usage of product measurement process (financial, usage, adoption, distribution, market size, etc.) in order to create a quantitative basis for decision-making.
  
• Observes, learns and analyzes the market and business processes
  
• Observes, learns, and analyzes customers, internal and external end users of the product
  
• Contributes data for key performance indicators
  
• Ability to understand complex business problems and have a customer-focused attitude when creating solutions
  
• Be the “voice of the customer” when creating a technology solution
  
• Evaluate the current portfolio of products and services and assess value add as well as compatibility with overall strategy.
  
• Assists the Scrum team to groom the product backlog
  
• Participates in test phases (acceptance test creation, feature testing, stakeholder review) with Software Quality
  
• Contributes to and helps drive process improvement initiatives from the sprint retrospective
  
• Provide business and technical guidance in the areas of problem-solving, design, development, system and functional testing and implementation
  
• Ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity
  
• Ability to work independently as well as with a team of other business and technical resources.
  
• Mentor junior team members
  

• BS or MS in Business Administration, Computer Science, Information Systems or demonstrated industry hands-on experience in business to consumer e-commerce platforms
• 7+ years of work experience in the same/similar role
• Proven leadership in a matrix environment at executive levels
• Extensive experience creating business process and modeling documentation
• Expertise in the agile methodology
• Experience in the design and development of sophisticated, modern web applications and services
• Excellent skills in complex problem solving, project management and change management
• Understanding of relational database structures and fundamentals

How we make you SMILE...  

US HQ   

• Medical, Dental, Vision insurance including Domestic Partner coverage and company funded HSA    
• Unlimited/Flexible Time Off for Full-Time salaried employees  
• Work from home flexibility and fully remote work culture  
• Eligibility to participate in Yearly Bonus, subject to business
• Commitment to diversity, equity and inclusion initiatives, including one Flexible Holiday offered per year for team members to take time to celebrate key holidays  
• Tuition Reimbursement  
• Paid Parental Leave   
• Eligibility for our 401(k) or Roth Savings Plan and additional financial planning resources
• TMSPP (Team Member Stock Purchase Program)  
• Generous Aligner & Oral Care Discount and annual allowance for Friends & Family  
• SmileWell wellness program focused on a holistic health approach, including no-cost Team Member Assistance Program offering free mental health and other various services  
• Discounted Pet Insurance  
• Commuter Benefits  
• Collaborative work environment and positive culture including work/life balance initiatives  
• Opportunities to grow within a fast-paced, innovative company    

SmileDirectClub created the first end-to-end solution for your smile. An estimated 85% of people could benefit from orthodontic care, yet only 1% receive it each year with convenience and cost being the biggest issue. SmileDirectClub exists to help bridge that gap.  

Since our founding in 2014, SmileDirectClub has helped more than 1.8 million people transform their smiles through our pioneering telehealth platform for orthodontia. We’re an international oral care leader, with hundreds of SmileShops, a nationwide network of hundreds of affiliated state-licensed dentists and orthodontists and Partner Network offices across all 50 states, and thousands of Team Members across the globe.  

• What is SmileDirectClub? Click Here
• How it works.  Click Here
• What are our customers saying? Click Here  
• What is our culture like? Click Here
• Check out our Linkedin profile, culture page, Partner Network page, Costa Rica culture page.   
• Follow us on Instagram @smiledirectclubcareers  

SmileDirectClub is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, disability, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender or gender identity, age, veteran status, or other applicable legally protected characteristics. SmileDirectClub is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at accommodations@smiledirectclub.com. Internal Team Members may contact the Benefits team for reasonable accommodation requests. 

Actual compensation offered within this range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.