• IT A/V Support Tech

    Job Locations US-TN-Nashville
    Posted Date 1 week ago(9/9/2019 1:55 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.


    It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?


    The IT A/V Support Tech is responsible for all the coordination, installation, and management of audio-visual equipment throughout the organization including, but not limited to: cameras, speakers, microphones, televisions, video monitors, projection screens, and advanced meeting room solutions.




    • Prepare meeting rooms for live events and video conferences via pre-meeting checks and setup.
    • Provide white glove meeting support and assistance to end users on all video conferences.
    • Ensures all connected systems are operating at peak performance.
    • Designs and implements video conference plans for all SmileDirectClub facilities and future facilities.
    • Troubleshoot audio / video performance issues .
    • Provide escalated support to the business for video-conferencing needs.
    • Maintain conference room updates and ensure all hardware and software are on the same versions.
    • Schedule service calls for troubleshooting/service/repair of hardware
    • Develop, document and train others on IT systems and best practice procedures.
    • Provide reliable scheduled preventive maintenance and corrective actions on company equipment.
    • Collaborate with our network and infrastructure teams as needed
    • Research new technologies and make recommendations.
    • Evaluates and manage vendors.


    It will really make us smile if you have…


    • 3+ years of progressive experience in the field of audio/video/communication technologies.
    • Excellent written and verbal communication skills.
    • Proficient with Skype for Business, Microsoft Teams, Zoom, LivePerson.
    • Experience with both Mac and Windows operating systems.
    • Experience in Audio/Video cabling
    • Intermediate computer networking experience
    • Formal education and/or certifications in: Audio recording and video production, broadcast and electronic communication arts, or multimedia production

    Benefits of joining the club:

    • Medical, Dental and Vision Insurance
    • 401K with match
    • PTO
    • Aligner and Whitening Benefit
    • Collaborative work environment and positive culture

    SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn’t otherwise afford orthodontic treatment to get a better smile.




    Who We Are: https://vimeo.com/284966502



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