• Senior Product Manager, Manufacturing

    Job Locations US-TN-Nashville
    Posted Date 2 months ago(4/26/2019 1:06 PM)
    Job ID
    # of Openings
    Information Technology
  • Overview

    We’re SmileDirectClub, and we believe everyone deserves a smile they’ll love. We also believe that you deserve a job you’ll love. Good thing you found us, and we found you. At SmileDirectClub, we’re all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we’re spreading smiles and positivity all over the country.


    It’s no small task. That’s why we’re looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins. Are you up for it?


    SmileDirectClub is hiring Senior Product Manager to help guide the process of enhancing or developing new features for the product. You will define the Product Roadmap and refine its Features by investigating customer and internal stakeholder requirements, understanding existing and potentially new value-added capabilities, and outlining the correct strategy for implementation. Key for this role is to communicate effectively with the business owners and engineering staff to triangulate market/business needs with technical realities.  The Product Manager will be directly responsible for driving the agile process by participating in daily scrums, writing and explaining requirements, and providing status updates to the VP and other senior leaders. This role must also interact productively with cross-functional departments as well as understand and communicate out any dependencies on those departments. 


    • Work with internal and external stakeholders to develop and maintain a product roadmap that correlates financial performance with product market performance. 
    • Analyzes and understands the needs of product stakeholders 
    • Work with cross functional teams to define and establish work plans/processes for supporting products from inception to launch while relying on experience and judgment to plan and accomplish goals on time.  
    • Ensure all teams involved buy in to the defined roles and responsibilities as well as understand cross-functional dependencies.  
    • Define the milestones and timelines for all teams to work toward and achieve. 
    • Define and document end-to-end process requirements (visual and narrative) in order to communicate to all teams involved in the process what will be required to support the product. 
    • Attain clear business value proposition understanding as well as pertinent ROI analyses. 
    • Create user stories and functional requirements 
    • Consistently manage and groom the Jira backlog to ensure work is ready for development team 
    • Develop and deliver industry presentations to executive-level and investment-oriented stakeholders 
    • Provides leadership to resolve product, quality or customer satisfaction problems. 
    • Facilitate the creation and on-going usage of product measurement process (financial, usage, adoption, distribution, market size, etc.) in order to create a quantitative basis for decision-making. 
    • Observes, learns and analyzes the market and business processes 
    • Observes, learns, and analyzes customers, internal and external end users of the product 
    • Contributes data for key performance indicators 
    • Ability to understand complex business problems and have a customer-focused attitude when creating solutions 
    • Be the “voice of the customer” when creating a technology solution 
    • Evaluate the current portfolio of products and services and assess value add as well as compatibility with overall strategy.  
    • Assists the Scrum team to groom the product backlog 
    • Participates in test phases (acceptance test creation, feature testing, stakeholder review) with Software Quality 
    • Contributes to and helps drive process improvement initiatives from the sprint retrospective 
    • Provide business and technical guidance in the areas of problem-solving, design, development, system and functional testing and implementation 
    • Ability to work on multiple tasks, prioritizing and organizing these tasks to maximize productivity 
    • Ability to work independently as well as with a team of other business and technical resources.  
    • Mentor junior team members 




    • The ideal candidate will have a minimum of 8 years related business experience.  
    • Some experience working with data and analytically-oriented products a plus 
    • Proven leadership in a matrix environment at executive levels 
    • Extensive experience creating business process and modeling documentation 
    • Expertise in the agile methodology 
    • Excellent verbal and written communication skills 
    • Strong presentation skills including ability to present to senior leadership 
    • Problem solving skills with an ability to incorporate process improvement tools 
    • Work independently and excels in a cross-functional team environment 
    • Effective approach to building consensus 
    • Proven ability to anticipate needs of the business and shift the course of action accordingly  
    • BS or MS in Business Administration, Computer Science, Information Systems or demonstrated industry hands-on experience in business to consumer e-commerce platforms 
    • Experience in the design and development of sophisticated, modern web applications and services 
    • Excellent skills in complex problem solving, project management and change management 
    • Understanding of relational database structures and fundamentals 

    Benefits of joining the club:

    • Medical, Dental and Vision Insurance
    • 401K with match
    • PTO
    • Aligner and Whitening Benefit
    • Collaborative work environment and positive culture

    SmileDirectClub was founded on a simple belief: everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn’t otherwise afford orthodontic treatment to get a better smile.


    Who We Are: https://vimeo.com/284966502



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