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Hi, we’re SmileDirectClub, and we’re big believersthateveryone should have access to a smile they love. We also believe that you deserve a job you’ll love. At SmileDirectClub, you’ll help people change their lives – and in doing so, change your own.
We believe it takes someone special to make a difference, and that what we do positively affects the way people see and share themselves. There’s a reward in knowing you’re bringing about change for the better, and that your personal experience helps you create the best experience for others. That’s why we value our Team Members as much as our Club Members. We believe there’s a piece of us in every smile we make. And that great companies are built person by person. Here’s how:
Winning as a Team. Mentoring you forward works – because when you win, we all do.
Balancing for stability. Your physical, mental and emotional well-being matter.
Encouraging the real you. Bring your true self to work – so you can do your best work and feel your best with us every day.
Let’s make smiles happen – starting with yours.
The Director of CRM leads SmileDirectClub’s domestic & international CRM marketing efforts to convert leads and continue to build a better customer journey. The Director will take emerging technologies and best practices to deliver a comprehensive lifecycle approach that embodies our customer voice in mobile (SMS, push, in-app), email, direct mail, referral platforms, social messaging apps. The Director will own the analytics and reporting surrounding key KPIs of database growth, sales, cross-selling, retention and annuity business as well maintain the reputation of our communication platforms with partner vendors.
