Click column header to sort
-
This position needs to have the skills to deliver exceptional customer service through phone, chat & email.
-
Esta posición se encarga del cálculo o revisión de planilla en el tiempo determinado, de acuerdo con las políticas y procedimientos establecidos.
-
Customer Care Specialist Description This position needs to have the skills to deliver exceptional customer service through phone, chat & email.
-
The Document Control Coordinator is responsible of maintaining and improving the Document Control System. Also, manages document control process by ensuring that Quality Records / Quality System Documents are maintained and distributed in accordance with Document Control procedures.
-
As a trainer you will train staff on all activities related to customer service, documentation, policies, and procedures. Helping people develop the skills and knowledge they need to succeed.
-
We're looking for a Talent Acquisition Partner will proactively source, screen and lead the hiring of new talent into various corporate roles. The Talent Acquisition Partner will be responsible for meeting aggressive hiring goals for our expanding team. We're deeply committed to building a diverse and inclusive workforce and are looking for someone to help one of the fastest-growing companies in the country, grow even faster.
-
The Help Desk Manager is responsible for managing the growing Smile Direct Club support team. The manager will lead a team of help desk technicians responsible for the delivery and ongoing operations support, while also maintaining a positive work environment.
-
SmileDirectClub is changing the world of Orthodontics. We feel everyone deserves a beautiful smile, so we made it affordable! Join a team that is redefining an industry and making a difference in people's lives. We strive to deliver an extraordinary customer experience. As one of our Orthodontic Consultants, you will help us continue to make that goal a reality.
-
The Setup Team Captain II will be not only in charge of providing support, answering technical questions and providing the Quality and Productivity of the team leads, trainers and techs, but also, will oversee the coaching sessions and being a link between subordinates and upper management to look for improvement based on the business needs.
-
SmileDirectClub is changing the world of Orthodontics. We feel everyone deserves a beautiful smile, so we made it affordable! Join a team that is redefining an industry and making a difference in people's lives. We strive to deliver an extraordinary customer experience and as an Orthodontic Setup Designer you will deliver our customers incredible service. Main responsibilities are not limited to: - Design computer-generated teeth-straightening plans using a CAD/CAM software application. - Submit teeth-straightening plans to dental and orthodontic professionals for review and approval. - Review feedback from dental and orthodontic professionals on plans, incorporating requests into a revised plan. Requirements - Orthodontic license, deltal technician or related (plus). - Minimum 6 months of experience working with computer-based modeling of teeth straightening plans (must). - Understanding of how orthodontic teeth straightening products work. - English level B1. - Hard worker. - Energetic. - Adaptable to changes. - Attention to detail. - Knowledge in Microsoft Office. SmileDirectClub is a young company that’s revolutionizing the invisible aligner market. By connecting patients and providers in the digital space, we can make beautiful smiles more affordable for everyone. We provide direct-to- patient invisible aligner therapy that allows patients to realign their smile affordably, conveniently and privately from home. Our next step is to help more people transform their smiles by building our team with sharp, experienced customer service representatives who are energized by the fast-paced startup environment. If you have what it takes to dig into this market with us, then together we can change how the world thinks about straightening teeth.
-
We're SmileDirectClub, and we believe everyone deserves a smile they'll love. We also believe that you deserve a job you'll love. Good thing you found us, and we found you. At SmileDirectClub, we're all about empowering transformation. We want people to become more confident in how they look, how they feel, and how they think. So we're spreading smiles and positivity all over the country. It's no small task. That's why we're looking for energetic, passionate, and confident team members who can help turn frowns into life-changing grins. Are you up for it? We are looking for Dental Team Members to communicate as a liaison between our licensed dental professionals, various areas of the organization, and our customers. Responsibilities may include but will not be limited to: Review treatment plans and diagnostic information for appropriateness and accuracy. Recommend changes to be made to the Setup Technician through use of CA Approve or reject requests for Mid-course corrections/refinements prior to submitting it to a network licensed dental professional for final approval. Support customer care associates, offering guidance and clinical support as needed including communication with patients and doctors Assist with quality assurance monitoring and process improvement initiatives It will really make us smile if you have... Odontology Degree English level B2+ Excellent communication skills 1 Year Experience with orthodontic treatment Experience with clear aligner treatment plans is a plus Strong computer navigation skills Strong attention to detail and organization Typing skills of 30+ WPM a plus Progressive, business-minded professional who wants a non-clinical position in the dental industry
-
Head of any project whose main duty is to plan, organize lead and control the project efficiently and effectively. This entails initiate, plan, execute, control & monitor and close the project/program, and conduct the project team members and/or team leaders for multiple project teams in charge with the analysis, requirements definition, selection, implementation and review of site strategic initiatives.
Identify vulnerabilities and obstacles, and then create innovative solutions, providing coaching and guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently, evaluating the progress of project on regular basis. This role is also responsible for supporting the business goals and objectives for the organization.
-
SmileDirectClub is changing the world of Orthodontics. We feel everyone deserves a beautiful smile, so we made it affordable! Join a team that is redefining an industry and making a difference in people's lives. We strive to deliver an extraordinary customer experience and as an Orthodontic Setup Designer you will deliver our customers incredible service. Main responsibilities are not limited to: - Design computer-generated teeth-straightening plans using a CAD/CAM software application. - Submit teeth-straightening plans to dental and orthodontic professionals for review and approval. - Review feedback from dental and orthodontic professionals on plans, incorporating requests into a revised plan. Requirements - Orthodontic license, deltal technician or related (plus). - Minimum 6 months of experience working with computer-based modeling of teeth straightening plans (must). - Understanding of how orthodontic teeth straightening products work. - English level B1. - Hard worker. - Energetic. - Adaptable to changes. - Attention to detail. - Knowledge in Microsoft Office. SmileDirectClub is a young company that’s revolutionizing the invisible aligner market. By connecting patients and providers in the digital space, we can make beautiful smiles more affordable for everyone. We provide direct-to- patient invisible aligner therapy that allows patients to realign their smile affordably, conveniently and privately from home. Our next step is to help more people transform their smiles by building our team with sharp, experienced customer service representatives who are energized by the fast-paced startup environment. If you have what it takes to dig into this market with us, then together we can change how the world thinks about straightening teeth.
-
This position needs to have the skills to deliver exceptional customer service through phone, chat & email. Main responsibilities will include but are not limited to: Deliver exceptional customer service through phone, chat & email. Work with both inbound and outbound customer calls in a fun and team-oriented environment. Provide a positive and supportive experience for every costumer you speak with when answering questions about their treatment. Contact costumers to remind them to continue with the treatment process (next aligner). Requirements 1 to 2 years of customer service experience required. French proficiency B2 (Written and Speaking) required. English proficiency B2 (Written and Speaking) required. Great computer and typing skills (30 WPM) required. Soft Skills Adaptability. Attention to detail. Team player. Time management skills. Stress management.
-
As a trainer you will train staff on all activities related to customer service, documentation, policies, and procedures. Helping people develop the skills and knowledge they need to succeed. Main responsibilities are not limited to: Train new Team Members, make sure they successfully apply everything covered in the training agenda. New hires point of contact. Provide daily performance reporting on progress of trainees during the training and the first month of production. Make constructive recommendations for improving scripts, programs, and training techniques. Cross-train (SmileSchools) existing Team Members on new company updates or procedures Update and create training material based on the product releases. Responsible for taking calls/chats/emails minimum 1 hour a day or based on operation needs; in order to stay up to date with all new updates, and how to apply them. New hire Q&A and assessments ownership. Requirements Minimum 1 year of customer service experience. +6 months in the company. Desire 1 year of training experience. English proficiency B2+ C1 (Written and Speaking). Excellent verbal & written communications skills Proficiency in Microsoft Office. Desire Experience in curriculum development. Desire Experience creating Web-based training. Energy and enthusiasm. Analytical and organizational skills. Dynamic personality with a focus on educating, instructing and motivating. Problem solving skills.
